Shipping & Delivery
Last updated: June 3, 2026
Big Story books are printed on demand and shipped across Europe through our print partner network. Here is what to expect.
1. Production time
Because each book is personalized and made to order, please allow [PRODUCTION_TIME, e.g. 2–4 business days] for printing before dispatch.
2. Delivery time
Estimated delivery after dispatch:
- Poland & Central Europe: [X–Y business days]
- Western & Northern Europe: [X–Y business days]
- Rest of EU: [X–Y business days]
Total time = production time + delivery time. Estimates are not guaranteed.
3. Shipping costs
Shipping is calculated at checkout based on destination. [FREE_SHIPPING_THRESHOLD, if any]
4. Countries we ship to
We currently ship to [LIST_OF_COUNTRIES / "all EU countries"].
5. Tracking
Once your order ships you will receive a confirmation [with a tracking link, where available].
6. Problems with delivery
If your order is delayed beyond the estimate or arrives damaged, contact [SUPPORT_EMAIL] and see our Returns & Refunds policy.